This privacy notice explains how we use any personal information we collect
about you.
Introduction
Here at Key Home Solutions, the
security and privacy of our clients are of the utmost importance and we are
committed to providing a safe service for all those that employ our services. In
order to take advantage of the services we offer, it will be necessary for us to
collect personal information. This Privacy Policy sets out the terms by which
Key Home Solutions holds and processes any of your personal information.
How
does Key Home Solutions collect my information and where do they get it
from?
In the course of providing the Service we will need to
collect, use and retain details such as your name, address, telephone number,
email address and other personal information.
In order to contact you in the
first place, we obtained your name, address and telephone number from a data
company. We use a number of different data providers but please be assured that
you will have agreed for the company to pass your data to us.
With your
permission, we collect personal information from you and/or relevant third
parties in order to provide you with a service.
How does
Key Home Solutions use my information?
Information is used to
enable our client companies to deliver services to you and on your behalf. We
will only share your personal information with client companies that you wish to
engage and have consented for us to share your personal information with. We
only work with client companies that comply with the Data Protection
Act.
We may also use the contact information you provide us with to
contact you about similar services we offer which may be of benefit to you, we
may do this by telephone, email or post. If the service is of a different nature
or we wish to pass your information on to a third party for marketing purposes,
we will always ask your permission first.
Does Key Home Solutions share my
information with anyone?
Only if you want us to. By your acceptance
of this Privacy Policy and unless and until we receive written instruction to
the contrary, you agree that we may share your personal information with any
parties in direct relation to the service you are taking advantage
of.
You will see where appropriate on any authorisation form /
correspondence that there are boxes for you to tick if you are happy for us to
contact you about different services and to pass your information on to third
party organisations for marketing purposes.
You can contact us at any
time and ask that we do not share your personal information or contact you about
other services. You can do this by either telephone, in writing, or email - our
contact details are the end of this Policy.
Does Key Home Solutions keep my
information?
Relevant personal information will be retained for a
period to enable us to provide repeat customers with information related to
similar services and to enable us to comply with our legal obligations. If you
agree to be contacted in the future regarding new products and services, we will
use this information to contact you.
Cookies
This
website is owned by Key Home Solutions and as such Key Home Solutions is only responsible for
cookies used on its website.
A cookie is a text file that is set on a
user's computer by a website. In the main, cookies are used so that a website
can provide the most efficient service.
We currently do not make use of
'cookies' to log information or detail visitor behaviour when you visit our
website.
Child protection
We only intend to provide
our services to people over the age of 16. We do not knowingly collect personal
data from children without parental consent.
How do I know my
information is secure in the hands of Key Home Solutions?
We use secure
transmission methods when receiving or sharing your personal information. We
have implemented security policies, rules and technical measures to protect the
personal data that we have under our control from:
- Unauthorised access;
- Improper use or disclosure;
- Unauthorised modification; and/or
- Unlawful destruction or accidental loss.
All personal information provided is kept on a secure server and all
employees and data processors who have access to, or are otherwise associated
with, the processing of personal data are obliged to respect the confidentiality
of any personal data received.
Key Home Solutions become responsible for
the security of your information once you have provided it. We are not
responsible for its security prior to this time.
Can I see what
information Key Home Solutions holds about me?
Of course you can - Individuals
can find out what information we keep about you by requesting a copy of
it.
We are open in terms of giving people access to their personal
information, which we will provide within 40 days upon receipt of your written
request, subject to a payment of a £10 administration fee. This is called a Data
Subject Access Request (DSAR) which falls under the Data Protection Act
1998.
If we do hold information about you we will:
- Give you a description of it;
- Tell you why we are holding it;
- Tell you who it could be disclosed to; and
- Let you have a copy of the information in an intelligible
form.
To maintain security we may require proof of your identity. We allow you to
challenge the data that we hold about you and, where appropriate, you may
request that data we hold be corrected or deleted, as
necessary.
What rules does Key Home Solutions abide by?
As
Key Home Solutions are based within the UK we are required to comply with
UK and European legislation as well as any specific regulator whose remit out
activities may fall under, in particular the Data Protection Act 1998 and the
Privacy and Electronic Communications Act 2003. For further details on your
rights under these acts, please visit ico.org.uk
What can I do if I
have a complaint about Key Home Solutions use of my data?
We would like to
hear about your concerns first so that we can try and put things right for you.
You can do this by contacting us on the details listed at the end of this
policy.
If you are unhappy with how we have handled your complaint about
our use of your data, you can contact the Information Commissioner's Office at
ico.org.uk
Changes to our
privacy policy
We keep our privacy policy under regular review and
will place any updates on this webpage. This privacy policy was last updated on
the 25th Feb 2016.
How to contact us
Please
contact us if you have any questions about our privacy policy or information we
hold about you please contact our Compliance department:
In
writing:
Compliance Department
Key Home Solutions
Armoury House
Armoury Road
West Bergholt
Colchester
Essex
By Email: info@keyhomesolutions.co.uk